Family Health from the experts at Children's Health

Now that Family Health℠ On Call has closed, how can I obtain my medical records?

If you were a Family Health On Call patient and would like to obtain your medical records or have them sent to a new provider, please call the Health Information Management Department at 214-456-2503 to request a copy.

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How can I obtain my medical records from Family Health℠ Virtual Visit?

Since Family Health Virtual Visit is an active program, there are two ways for patients to obtain their medical records:

  1. Access the Virtual Visit app or web portal and view the Virtual Visit Summary. From there, you can export your medical records or have them emailed directly to your provider.


  2. Complete the “Patient Access Request for Health Information” form ( English | Spanish ) and provide it in person, by mail or via fax to:

    Children’s Medical Center Dallas
    Health Information Management Department – Release of Information
    1935 Medical District Dr.
    Dallas, TX 75235

    Hours: 8 a.m. to 5 p.m. Monday-Friday
    Office: 214-456-2509
    Fax: 214-456-6170

    *A copy fee may be applied for this type of request.